Terms of Service

Please read these Terms carefully before using the Tourism Partner app. By creating an account or using the Service, you accept all of the provisions of this Agreement.

1.Parties and Acceptance

This User Agreement ("Agreement") is entered into between Tourism Partner ("Service Provider", "we") and any natural person ("User", "you") using the Tourism Partner mobile application and related websites ("Service").

By creating an account, downloading and installing the app, or using the Service in any way, you declare that you have read, understood, and accepted all of the provisions of this Agreement and the referenced Privacy Policy and KVKK Notice. If you do not accept this Agreement, you must not use the Service.

2.Definitions

App: The Tourism Partner iOS and Android mobile applications and the websites under the tourismpartner.world domain.
User / Member: A natural person who is at least 18 years old, has legal capacity to open an account, and uses the Service.
Account: The user-specific record created by the User to access the Service.
Content: Any post, message, trip listing, review, photo, video, profile information, or other material created or shared by a User through the App.
Community Guidelines: The rules of conduct set forth in Section 7 of this Agreement, with which all Users must comply.
Administrator: Personnel authorized to perform content moderation, account oversight, and other administrative activities.
Third Party: Any person, entity, or service other than the Service Provider.

3.Service Description and Scope

Tourism Partner is a social travel platform where users come together to plan trips, find travel companions, discover destinations, share experiences, and message one another.

Principal features offered through the Service:

Creating trips, sending applications, and approving applicants.
Sharing posts, photos, and videos on the social feed.
One-to-one, real-time messaging with other users.
Leaving mutual reviews after a completed trip.
Following users, blocking users, reporting content.
Applying for verified guide status.
Multi-language support (Turkish / English).

The Service Provider reserves the right to change the Service, add or remove features at any time. Notice will be provided in advance for material changes within a reasonable time frame.

Important: Tourism Partner is not a dating app, a matchmaking service, or an investment/financial advisory platform. All responsibility arising from meetings, travel, or communications between users rests with the users themselves.

4.Account Creation and Age Limit

4.1. Age Requirement

You must be at least 18 years old to use the Service. During account creation, you provide your date of birth and an age check is enforced technically. If it is determined that you are under 18, your account will be closed without notice and your data will be deleted.

4.2. Opening an Account

Accounts are opened via OAuth authentication using Google or Apple identity providers.

You represent that all information you provide when opening an account is accurate, current, and complete. If you submit false, incomplete, or misleading information, the account may be closed and you are responsible for any resulting damages.

4.3. Account Security

The security of your OAuth provider account (Google or Apple) is your responsibility. If you notice unauthorized use of your account, you must immediately change your password, enable two-factor authentication, and report the situation to info@tourismpartner.world. You remain personally responsible for all actions taken with your account prior to such notice.

4.4. Multiple Accounts and Legal Entities

Each natural person may open only one Tourism Partner account. If multiple accounts are detected, the additional ones may be closed. The Service is intended for use by natural persons on their own behalf; creating an account on behalf of someone else or for a legal entity is prohibited.

5.Terms of Use

By using the Service, you agree to:

Comply with all applicable local and international laws, ethical rules, and public order.
Use the Service with respect for the rights of others.
Ensure the content you create is accurate and truthful.
Share only photos, videos, and text that belong to you, and obtain explicit permission for any third-party content.
Report suspicious situations to the Service Provider.
Follow all updates to this Agreement.

6.Prohibited Conduct

The following actions are strictly prohibited on the Service. If you are found to have engaged in any of them, your content will be removed, your account may be suspended without warning or permanently closed, and legal remedies may be pursued where appropriate.

Content Violations

Sharing pornographic, sexually explicit, violent, bloody, gory, or otherwise disturbing imagery; any material involving child abuse; promoting suicide or self-harm behaviors; encouraging drug use.

Hate Speech and Discrimination

Insulting, demeaning, excluding, or inciting violence against an individual or group on the basis of race, ethnicity, nationality, religion, language, gender, sexual orientation, disability, or any other attribute.

Harassment, Threats, and Bullying

Targeted, repeated harassment, intimidation, threats, doxxing (unauthorized disclosure of personal information), cyberbullying, or revenge pornography.

False Identity and Deception

Impersonating another person, creating fake profiles, passing off someone else's photos as your own; unauthorized representation of celebrities, brands, or organizations.

Spam, Fraud, and Manipulation

Repeatedly posting the same content; conducting unsolicited marketing; fake voting, fake reviews, or fake follower/engagement activities; phishing or fraud schemes.

Illegal Activity

Organizing, promoting, or carrying out activities that violate any applicable law. This includes trade in weapons, drugs, or contraband; money laundering; human trafficking; coordination of any criminal activity.

Intellectual Property Infringement

Sharing content protected by copyright, trademark, or patent without permission from the rights holder; passing off another person's work as your own.

Privacy Violation

Sharing photos, videos, names, addresses, phone numbers, emails, or other private information of another person without their consent.

System Abuse

Stressing the App's infrastructure with automated tools (bots, scrapers, very rapid requests); attempting to bypass security mechanisms; attempting unauthorized access; reverse-engineering the source code.

Commercial Misuse

Running unsolicited mass marketing, sales, advertising, or campaigns from a personal account; using the Service for multi-level marketing (MLM) or similar commercial activities.

7.Community Guidelines

To keep Tourism Partner a safe and respectful community, we ask our users to follow these rules:

Be respectful. You may encounter differing opinions; keep discussions civil.
Be honest. Put accurate information in your profile and content. Do not post misleading trip listings.
Respect privacy. Do not share other users' personal information; do not publish photos without consent.
Be safe on first meetings. When meeting someone in person for the first time, prefer a crowded, safe environment; share your location with someone you trust.
Be careful with money. Tourism Partner does not facilitate payments. Avoid prepayments with strangers.
Report suspicious situations. Use the "Report" feature in the 3-dot menu immediately for unlawful, harassing, or disturbing content.
Protect yourself. Do not neglect your account security; do not click suspicious links.
Contribute to the community. Make helpful comments, share your experiences, welcome new users.

8.Content Ownership and License

8.1. Ownership of Content

All Content you share through the Service remains owned by you. Tourism Partner does not claim ownership of your Content.

8.2. License Granted to the Service Provider

By using the Service, you grant the Service Provider a worldwide, royalty-free, sublicensable, transferable, non-exclusive license to display, distribute, reproduce, store, translate, format, and arrange your Content within the scope of the Service. The sole purpose of this license is to provide and improve the Service. The license terminates when you delete the Content from the Service, except that backups, legal compliance copies, and copies already distributed to other users may persist for a reasonable period.

8.3. Representations and Warranties

By uploading Content, you represent and warrant that:

You have all the necessary rights to the Content or have obtained the necessary permissions.
Sharing the Content does not infringe any copyright, trademark, privacy, or personal rights of third parties.
The Content does not violate applicable law or this Agreement.
All civil and criminal liability arising from the Content rests with you.

9.Content Moderation and Reporting

9.1. Right to Report

Any Content or User you believe violates the Community Guidelines or Prohibited Conduct rules can be reported via the "Report" feature within the app. Reportable content types:

Posts on the social feed
Direct messages
User reviews
Trip listings
User profiles

9.2. Review Process

Reports are reviewed by our Administrator team within 24 hours at the latest and one of the following actions is taken:

Content removal: The reported content is hidden / deleted.
Account suspension: Temporary suspension of the account for repeated violations.
Account closure: Permanent closure for severe violations or repeated rule breaches.
Report dismissed: If no rule violation is found, the report is closed.

9.3. Anonymity

The identity of the reporter is never shared with the reported user. Report records are subject to the legal retention periods set out in the KVKK and related legislation.

9.4. Abuse of the Reporting System

The reporting system must only be used for actual rule violations. Users who systematically file unfounded reports may have their reporting capability temporarily or permanently restricted.

9.5. Emergencies

In situations involving threats to child safety, suicide threats, serious risk to life, or ongoing criminal activity, please also contact the competent authorities immediately (in Turkey: 155 Police, 112 Emergency, 183 Social Support Hotline). When official requests are received from authorities, the relevant data will be shared within the legal framework.

10.Blocking and Safety Tools

The Service offers the following tools to support user safety:

Blocking: You can block any user from their profile or from the conversation screen. A blocked user cannot contact you, view your profile, or see your content.
Reporting: The mechanism described in Section 9 above.
Women-only trips: Female users can restrict their trip's participant pool to women only.
Account deletion: You can delete your account from within the app at any time.
Sign-out: Option to sign out from all devices.

11.Intellectual Property

The "Tourism Partner" brand, logo, design system, software source code, database structure, text, visuals, audio, and all other elements belong to Tourism Partner or are used under license. Copying, reproducing, distributing, or creating derivative works of these elements without explicit written permission is prohibited.

Copyright infringement claims can be submitted to info@tourismpartner.world, including the link to the relevant content, a document proving your ownership, and your contact details. A valid notice will result in immediate review of the relevant content.

12.Third-Party Services

The App uses third-party services such as Google Sign-In, Sign in with Apple, and Firebase Cloud Messaging. Use of these services is subject to the respective providers' own terms of service and privacy policies. Tourism Partner is not responsible for any outages, errors, or policy changes in third-party services.

13.Suspension and Termination

13.1. Termination by the User

You can delete your account at any time via "Settings → Account → Delete my account" or by emailing info@tourismpartner.world to request termination. Within 30 days of your request, and subject to legal retention obligations, your account and data will be irreversibly deleted.

13.2. Termination by the Service Provider

The Service Provider reserves the right to suspend or terminate your account in the following cases:

Violation of this Agreement or the Community Guidelines.
Use in violation of applicable law.
Behavior harmful to other users or to the Service Provider.
Fake, misleading, or multiple-account use.
Official request from competent authorities.
Long-term inactive accounts (no activity for more than 12 months).

Where possible, notice will be given to your registered email address before deletion. In the case of serious violations, suspension may be applied without prior notice.

13.3. Right of Appeal

If you believe that your account has been suspended or closed by mistake, you may submit a written appeal to info@tourismpartner.world within 14 days of being notified of the decision. Your appeal will be reviewed within a reasonable time.

14.Limitation of Liability

To the maximum extent permitted by applicable law:

The Service Provider is not responsible for damages arising from interactions, meetings, trips, or communications between users.
The accuracy, reliability, or legality of Content shared by other users is not guaranteed.
The Service Provider cannot be held liable for indirect, incidental, special, or punitive damages (including loss of profit, data loss, or reputational damage).
Total liability for all direct damages will not exceed the amount you have paid to the Service Provider, if any, in the last 12 months. Since the Service is currently free, total liability is limited to TRY 1,000 (one thousand Turkish Lira).

These limitations do not apply to damages arising from intent or gross negligence; to rights granted by mandatory consumer protection provisions; or to your compensation rights under the KVKK.

15.Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. The Service Provider makes no express or implied warranties as to merchantability, fitness for a particular purpose, accuracy, uninterrupted operation, error-free performance, or freedom from viruses.

Access to the Service may be disrupted due to server outages, planned/unplanned maintenance, third-party service outages, natural disasters, or similar events.

16.Indemnification

You agree to indemnify and hold harmless the Service Provider, its affiliates, directors, and employees from and against any claims, lawsuits, costs, and damages (including reasonable attorney's fees) brought or asserted by third parties as a result of your conduct in breach of this Agreement or applicable law.

17.Force Majeure

Natural disasters, pandemics, war, terror attacks, strikes, government decisions, internet infrastructure outages, cyberattacks, or similar events beyond reasonable control are considered force majeure. In such cases, the Service Provider shall not be liable for damages arising from its inability to perform its obligations.

18.Dispute Resolution

18.1. Amicable Resolution

Any disputes arising from this Agreement shall first be resolved through good-faith discussions. Please submit complaints or notices of dispute to info@tourismpartner.world.

18.2. Consumer Arbitration Committees and Courts

Users acting as consumers may apply to Turkish Consumer Arbitration Committees within the monetary limits determined annually by the Ministry of Trade. For disputes exceeding such monetary limits set by legislation, the Istanbul (Çağlayan) Courts and Enforcement Offices shall have jurisdiction.

18.3. Governing Law

This Agreement is governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules.

19.Changes

The Service Provider may unilaterally update this Agreement. Material changes will be announced through in-app notification, email, or this page a reasonable time before taking effect. Continued use of the Service after the changes take effect constitutes acceptance of the new Agreement. If you do not agree with the changes, you have the right to close your account.

20.Miscellaneous

Entire Agreement: This Agreement and the Privacy Policy constitute the entire agreement between the parties and supersede all prior written or oral understandings.
Severability: If any provision of the Agreement becomes invalid or unenforceable, the validity of the remaining provisions shall not be affected.
No Waiver: Delay or failure to exercise a right under the Agreement does not constitute a waiver of that right.
Assignment: You may not assign your account or rights arising from the Agreement to a third party. The Service Provider may assign the Agreement to a third party in case of merger, acquisition, or corporate restructuring.
Notices: Notices from us to you shall be deemed delivered to your registered email address. Notices from you to us must be sent through the contact channels listed above.
Languages: The Agreement is prepared in Turkish. Translations into other languages are for informational purposes; in case of dispute, the Turkish text shall prevail.

21.Contact

For any questions, comments, or notices regarding this Agreement or our services, you can reach us via:

Email: info@tourismpartner.world

By reading and accepting this Agreement, you become part of the Tourism Partner community. We wish you healthy, safe, and enjoyable journeys.